Privacy Policy

1. Information We Collect

HC Renovations may collect personal information that you provide directly when you contact us, submit an enquiry, request an estimate, complete a referral form or communicate with us about a project.

Depending on your interaction with us, this information may include:

• Your name and contact details, such as email address and telephone number.
• Property or project details relevant to your enquiry.
• Information about the home modifications or renovation services you require.
• Details included in messages, forms, attachments or supporting documents.
• Information provided by an occupational therapist, support coordinator, representative or other person involved in an enquiry, where relevant.
• Website usage information, such as browser type, pages visited and technical data, where collected by website tools.

We aim to collect information that is reasonably necessary for the purpose for which it is requested.

2. Sensitive & Health Information

Some home modification enquiries may involve information about a person’s disability, health, mobility, support needs or accessibility requirements. This information may be considered sensitive information under applicable privacy laws.

Where sensitive information is provided, we will handle it carefully and use or disclose it only for appropriate purposes, with consent where required, or as otherwise permitted or required by law.

Please provide only the information needed to help us understand your enquiry. If you are submitting information on behalf of another person, please ensure you are authorised to do so.

3. How We Use Personal Information

Personal information may be used for purposes such as:

• Responding to enquiries and requests for estimates.
• Understanding home modification requirements and project scope.
• Communicating with clients, occupational therapists and relevant representatives.
• Preparing project-related information, proposals or documentation.
• Managing, coordinating and delivering services where engaged.
• Maintaining business records and responding to feedback or concerns.
• Operating, maintaining and improving our website and services.
• Meeting applicable legal, regulatory or administrative obligations.

We will not use personal information for an unrelated purpose unless we have the appropriate consent or are otherwise permitted or required by law.

4. Disclosure of Personal Information

HC Renovations may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• Employees or authorised representatives involved in handling an enquiry or project.
• Contractors, tradespeople or suppliers where information is required for relevant work.
• Occupational therapists, support coordinators or other representatives, where appropriate and authorised.
• Website hosting, email, form processing or technology service providers that support our business operations.
• Professional advisers, regulators or government authorities where required or permitted by law.

We do not intend to disclose personal information for unrelated purposes. We do not sell personal information.

Where third-party service providers process information on our behalf, their own terms and privacy practices may also apply.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic systems, email communications, business records or other formats used to manage enquiries and projects.

No method of electronic transmission or storage can be guaranteed to be completely secure. We will take reasonable steps to manage information responsibly and address suspected privacy or security issues.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including business, contractual and legal requirements. When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

6. Cookies & Website Tools

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website and improve user experience.

Depending on the tools enabled on the website, this may include analytics, embedded content or other third-party services. These services may collect technical information according to their own privacy policies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies and tracking tools used on this website should be confirmed by HC Renovations before this section is published as a definitive description of the website’s setup.

7. Access & Correction

You may request access to personal information that HC Renovations holds about you, or ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before responding to a request. In some circumstances, access may be restricted where permitted or required by applicable law.

To make an access or correction request, please contact us using the details provided below.

8. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact HC Renovations and explain the nature of your concern.

We will review the complaint and take reasonable steps to respond. If you are not satisfied with the outcome, you may have the option to raise the matter with the relevant privacy regulator, depending on the circumstances and applicable law.

In Australia, information about privacy complaints is available from the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

9. Third-Party Websites

Our website may contain links to external websites or services. These websites are operated by third parties and are not controlled by HC Renovations.

We encourage you to review the privacy policies of external websites before providing personal information. This policy applies to HC Renovations’ handling of information and does not govern the practices of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or applicable requirements.

The updated version will be published on this page. We encourage visitors to review the policy periodically.

11. Contact Us

If you have a question about this Privacy Policy, wish to request access or correction of your information, or would like to raise a privacy concern, please contact HC Renovations.

HC Renovations
Email: Estimate@hcrenovations.com.au

Please include “Privacy Enquiry” in the subject line of your email.